That call to support costs you $5-15. The refund request from a panicked customer costs more. Know instantly when order emails fail — before customers call.
I placed an order 30 minutes ago but never got a confirmation email. Did my order go through? Order #78234
I'm getting worried. Please respond ASAP.
Alert sent 30 min ago: “Order confirmation bounced for john@example.com — mailbox full”
From checkout to delivery, every step sends an email. A failure at any point creates customer anxiety.
Confirmation email sent
If bounced: Customer panics, contacts support, may cancel
Receipt & invoice sent
If bounced: No record for accounting, disputes later
Tracking info sent
If bounced: “Where is my package?” calls flood in
Delivery confirmation + review request
If bounced: No review, no repeat purchase trigger
When a customer calls about a missing email, your support agent can look it up in seconds and tell them exactly what happened — no more “let me check with the tech team.”
Find all orders and emails for any customer instantly
Tag emails with order numbers for quick lookup
Let support look up data without changing settings
Order Confirmation #78234
Delivered · 2 hours ago
Shipping Update #78234
Delivered · 1 hour ago
Delivery Confirmation #78234
Bounced · Mailbox full
Features designed for the unique challenges of retail email delivery.
Add order numbers to emails with a simple header. Search and filter by any order instantly.
Get Slack notifications when order confirmations bounce. Proactively reach out before they call.
Clean your marketing lists automatically. Hard bounces are suppressed to protect sender reputation.
Track bounce rates for promotional campaigns separately from transactional emails.
Invite support agents, ops team, and marketing with customized access levels.
Check customer emails before sending. Prevent bounces from known bad addresses.
ParseBounce receives real-time events from your email provider (AWS SES, SendGrid, etc.) and tracks every email. Search by customer email to see if their order confirmation was delivered, bounced, or marked as spam.
Common causes include typos in email addresses at checkout, full mailboxes, and inactive accounts. ParseBounce shows you the exact bounce reason so you can understand and address delivery issues.
ParseBounce automatically tracks hard bounces and adds them to a suppression list. You can export this list to sync with your email marketing platform and stop sending to invalid addresses.
Yes. Use the instant search to look up any customer email address and see all messages sent to them, including delivery status, bounce details, and complaint history.
ParseBounce works with the email provider you use to send from your e-commerce platform (like AWS SES, SendGrid, or Mailgun). It monitors the emails regardless of which platform triggered them.
Yes. You can invite team members with read-only access so support agents can look up customer email delivery without being able to change settings.
Free tier includes 500 emails/month. No credit card required.